We will cease the registration for new e-wallet users from August 1, 2024, and discontinue our payment services from September 1, 2024 due to our business strategy adjustment. Users will be able to withdraw the balance in their e-wallets via the e-wallet portal until December 31, 2024. However, users still could opt for special withdrawal arrangement from January 1, 2025.

We have ceased the registration for new e-wallet users from August 1, 2024, and discontinued our payment services from September 1, 2024 due to our business strategy adjustment. Users will be able to withdraw the balance in their e-wallets via the e-wallet portal until August 31, 2026. Afterwards, users will have to contact the Accountant General’s Department of Malaysia (AGD) for unclaimed money withdrawal applications.

Please log in to your WeChat account, tap "Me - Pay and Services - Balance - Withdraw" and follow the instructions to complete the withdrawal of balance as soon as possible.

It was a great honour to have your support throughout the years. We appreciate your understanding and apologise for any inconvenience caused. If you have further questions, please reach out to our Customer Service at 03-2727 9797 during the transition period. Thank you.

*Please be rest assured that WeChat’s existing messaging service and other functions such as Weixin Pay available on the platform remain unimpacted and operate as usual. Weixin Pay continues to enable Malaysians’ easy payments while traveling in China, as well as Chinese tourists’ inbound payments in Malaysia.

Sincerely yours,
WeChat Pay Malaysia